This Privacy Policy explains in clear language how Morarte Shop collects, uses and protects personal information when you visit our website, contact us or place an order.
Who we are
Morarte Shop operates the online store at www.morarteshop.com. For the purposes of applicable data-protection law, Morarte Shop is responsible for the personal information processed through the website. Questions or requests concerning privacy may be sent to info@morarteshop.com.
Information we collect
We collect only the information reasonably needed to operate the website, process purchases and communicate with customers. Depending on how you use the website, this may include:
- Identification and contact information, such as your name, email address, telephone number and billing or delivery address.
- Order information, including the products selected, device model, delivery instructions and order history.
- Payment and transaction information. Card or account details are processed by the relevant secure payment provider and are not normally stored by Morarte Shop.
- Communications that you send to us, including enquiries, complaints, photographs relating to damaged goods and customer-service correspondence.
- Technical information generated when you use the website, such as your IP address, browser, device information and essential cookie data.
Why we use your information
We use personal information for the following purposes:
- To accept, prepare, manufacture, dispatch and deliver orders.
- To process payments, refunds and any permitted returns or replacements.
- To answer questions, provide customer support and resolve complaints.
- To maintain the security and proper operation of the website and prevent fraud or misuse.
- To maintain accounting, tax and transaction records and comply with legal obligations.
- To send news or promotional communications only where you have consented or where otherwise permitted by law. You may unsubscribe at any time.
The legal basis for processing will normally be performance of the purchase contract, compliance with a legal obligation, our legitimate interest in operating and securing the store, or your consent where consent is required.
Who receives your information
We may share the minimum necessary information with trusted service providers that help us operate the store, such as website and hosting providers, payment processors, manufacturers or fulfilment partners, professional advisers, and postal, courier or logistics companies. These providers may use the information only to provide the relevant service or as otherwise permitted by law.
We do not sell or rent personal information. Information may also be disclosed where required by law, a court or a competent public authority.
International transfers
Some technology, payment, production or delivery providers may process information outside the European Economic Area. Where this occurs, we will rely on a lawful transfer mechanism, such as an adequacy decision or approved contractual safeguards, as required by the GDPR.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. Order, invoice and payment records may be retained for the periods required by tax, accounting and consumer law. Customer-service records are retained for as long as needed to handle the enquiry or any related claim. Marketing information is retained until consent is withdrawn or you unsubscribe, subject to any limited record needed to respect that choice.
Cookies and website information
The website may use essential cookies required for shopping-cart, checkout, security and language functions. Optional analytics or advertising cookies should only be used in accordance with the choices available through the website’s cookie banner. You can also control cookies through your browser settings, although blocking essential cookies may affect website functions.
Your data-protection rights
Subject to the conditions in applicable law, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or portability of information you provided to us. You may also withdraw consent at any time without affecting processing already carried out.
To exercise a right, contact info@morarteshop.com and identify your request. We may ask for reasonable proof of identity. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or another competent supervisory authority.
Security and children
We use reasonable technical and organisational measures designed to protect personal information against loss, unauthorised access, alteration or disclosure. No internet service can guarantee absolute security, but we review our safeguards and limit access to those who need the information.
The website is not directed at children, and purchases must be made by an adult or with the involvement of a parent or legal guardian.
Changes and contact
We may update this policy to reflect changes in the website, our services or legal requirements. The current version will be published on the website with its revision date.
For privacy questions or requests, contact: info@morarteshop.com.